Front Office Coordinator Lead

Job description

Description The Front Office Coordinator Lead is responsible for managing the front office coordinators, including employee scheduling and staff training. The Lead is the main contact person for all desk staff, physicians with scheduling concerns, as well as patients who need assistance beyond the scope knowledge of the front office staff. Requirements: Essential Functions and Responsibilities: - Troubleshoot complex patient scenarios - Monitor patient schedule: templating, no-shows, reschedules, etc. - Ensure patient referral process is maintained in a timely manner - Ensure all patient and doctor record requests are accurate and handled in a timely manner - Create employee schedule to ensure sufficient staff is present each day - Make sure all daily collections are accurate and accounted for - Relay all pertinent policy changes and protocols to Front Office Coordinators, and monitor that new and current protocols are being followed - Assist in all essential functions of the front office staff when needed - Work closely with other supervisory staff to maintain patient satisfaction and smooth workflow - Other duties as assigned by manager or designee Supervisory Responsibility: - P...