Digital Loan Officer I

Job description

Digital Loan Officer I Job Type: Full-Time- Remote- Spanish preferred Exemption Type: Non-Exempt: Wage Amount: $20.99 Hourly Minimum: Primary Functions: The primary purpose of this position is to provide comprehensive consumer loan application services through various digital lending channels, including phone, online, Video Lending, and live chat. Key Responsibilities: Consumer Loan Application Services Member Service (Consumer/Mortgage via Phone and Digital Channels) - Conduct consultative loan interviews. - Identify cross-help loan opportunities. - Manage an application pipeline. - Process and remotely close and fund consumer vehicle and personal loans. - Provide outstanding service to internal team members. - Ensure compliance with legal requirements, lending regulations, and internal policies and procedures. - Answer inbound phone and Video Lending calls, conduct thorough consultative loan interviews, and complete loan applications for consumer loan products, including vehicle, personal, and home equity products. - Assist members and non-members with consumer loan-related inquiries through live chat. - Review and explain program options, benefits, fees, standard qualifications,...