Bilingual CST Specialist

Job description

Position Summary: The Customer Support Specialist 1 educates and assists customers with account inquiries as well as product and service-related issues; assistance is provided primarily over the phone, but can include chat, email or Secure Message Center in a limited capacity. Specialist is a problem solver and completes applicable documentation while providing an excellent experience. Hours: - Monday - Friday 10:30AM - 7:00PM Qualifications: - Educate and assist customers with account inquiries, product, and service-related issues or transactions primarily over the phone, through online chat, and email on occasion. - Responsible for assisting customers in 3 phone queues including Customer Support, Debit Card, and UBTgo as well as maintaining appropriate knowledge of products, fees and policies, promotions and technical support skills necessary for the assigned queue. - Identify, educate and document Fraud/Compliance Issues and provide resolution to our customers and serve as a liaison to Compliance Department for additional follow-up and reporting. - Participate in outbound projects to include online follow up and fraud alerts; additional outbound projects as needed. - Document an...