Information Center Loan Specialist I, Remote (MA, NH, GA only), Full Time

Job description

Schedule Mon-Fr 9:45am-6:45pm every other Saturday 8am-4:30pm Summary/Objective: Provide Service Excellence to members during all aspects of the loan origination process for Consumer Loans and Mortgages, as required. This includes answering general questions regarding loans in process, taking and processing applications, as well as answering general questions related to loans and the loan process. Taking additional call types will be required at times due to business needs. Must understand all DCU products, services, processes, and procedures. Proactively identify member needs and effectively cross sell appropriate products and services. Supports DCU’s mission, vision and business goals. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Answer inbound phone calls in a high-volume contact center. - Efficiently assist members with inquiries about DCU loan products, the application process and other calls related to loan questions. - Proficiently originate and process consumer loan applications for automobiles, personal loans, and credit cards. - Review credit reports and determine loan eligibility...