Senior IT Support Engineer

Job description

About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Department Description: The Technology team is central to delivering secure, resilient, and innovative banking services. The Technology Service Desk ensures colleagues are supported with reliable tools and services, enabling business performance and operational excellence. Role Purpose: The Senior IT Support Engineer is responsible for delivering high-quality, end-to-end IT support to colleagues across the Bank. Acting as a senior individual contributor within the Technology Service Desk, the role serves as an escalation point for complex issues while ensuring the reliable operation, performance, and continuous improvement of end-user services, hardware, and collaboration platforms. Operating in a fast-paced and evolving environment, the Senior IT Support Engi...