Travel Customer Service - Visa Application Centre - Vancouver (6 months contract)

Job description

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring Submission Officer in our Visa Application Center in Vancouver . The office will specialize in supporting the end to end operations of the Visa Application whilst ensuring quality and ensuring compliance to these specialized processes. This position would require the candidate to travel. The candidate should hold a valid Drivers License Submission Officer: ROLE AND RESPONSIBILITIES: - Document scrutiny and collection of applications for visa processing - Handle customer/applicant queries personally or via email, telephone. - Handle cash and bank related transactions if assigned and ensure 100% accuracy - Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors. - Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc. - Maintain compliance to the standard operating procedures, manuals etc. without deviation in process - Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options...