Manager Implementation

Job description

Manager Implementation What you will be doing: Implementation Manager is responsible for the overall technical project execution of installing Stanson’s AI-driven products, serving as the primary contact for the customer during the implementation, collaborating with health system leadership and Stanson team members to align with client strategic objectives and initiatives. Implementation Manager provides technical support and owns troubleshooting throughout the customer life-cycle as well ongoing maintenance and deployments of Stanson content and analytics. Internally, Implementation Manager will collaborate with other teams to improve company processes related to implementing Stanson products. Key Responsibilities: Implementation Management– 60%: Act as primary point of contact between customer and Stanson during installation; ensure customer satisfaction with implementation and escalate issues when appropriate Manage multiple customer implementations concurrently, meeting timelines established in project plans Collaborate and effectively communicate project and technical information to internal Stanson teams and client teams Provide subject matter expertise on how Stanson product...