Account Specialist

Job description

Description DOC Services is seeking a detail-oriented and customer-focused Account Support Specialist to join our team. This role provides day-to-day administrative and operational support to the accounting and account management teams. The Account Support Specialist will assist with billing processes, maintain accurate customer account information, and help ensure timely communication between internal teams and clients. This position requires strong attention to detail, organizational skills, and the ability to manage multiple priorities while supporting customer satisfaction and retention. Essential Functions: - Support day-to-day accounting and account management functions. - Assist with billing and invoice review to ensure accuracy and completeness. - Maintain and update customer account information in company systems. - Communicate with internal teams regarding account questions, discrepancies, or required updates. - Provide administrative and reporting support to the accounting team. - Assist with maintaining customer portals and ensuring updates are completed within required timeframes. - Help ensure customer billing rates, rules, and scopes of work are applied accurately. E...