Service Writer
AAMCO Transmissions and Total Car Care · Rochester, New York, US
A Service Writer is a high energy professional who can assist the manager in driving sales and customer satisfaction.
Job description
A Service Writer is a high energy professional who can assist the manager in driving sales and customer satisfaction. A Service Writer takes on many different roles as they assist in the management of day-to-day operations of one of our centers, including: answering phones using a company script, communicating with customers, building estimates, and working with company vendors. Position Responsibilities: - Answering phones - Preparing estimates - Ordering parts and inventory - Maintaining work flow in shop - Keeping customers updated on the status of their vehicles' repairs - Coordinating transportation services - Delivering a high level of customer service What We Offer: - Hourly Compensation - Daytime working hours - Ongoing training and field support- We offer extensive industry training and career growth opportunities! - Opportunities for advancement Job Requirements: - Minimum of 2-3 years of office experience - Strong commitment to customer service and relationship building - Ability to communicate and use interpersonal skills at a sustained high level - Capable of multi-tasking and executing in a fast paced environment - Honest, goal-oriented and energetic team player - Mus...