Quality Assurance Specialist - Agentic AI

Job description

Description Role Summary: We’re seeking a detail-oriented QA Specialist to test and validate AI-powered voice agents across phone calls, SMS, and webchat. This role is highly hands-on and involves actively interacting with agents in real-world scenarios to ensure accuracy, reliability, and conversational quality. Key Responsibilities: - Conduct manual testing through live calls, SMS conversations, and webchat sessions - Evaluate conversational flow, tone, intent recognition, and response accuracy - Identify bugs, logic gaps, edge cases, and failure patterns - Document issues clearly and collaborate with engineering on fixes - Create and maintain test scenarios for new features and agent launches - Validate improvements and prevent regressions before release Qualifications: - 2+ years of QA or testing experience - Strong written and verbal communication skills - Highly detail-oriented with strong analytical thinking - Comfortable making frequent test calls and simulating customer interactions - Experience working with product and engineering teams Preferred: - Experience with conversational AI, chatbots, voice systems, or contact center technology. Responsibilities: None: Requiremen...