Rooms Division Manager

Job description

Position Summary The Rooms Division Manager is responsible for the strategic leadership and daily operations of the Front Office and Housekeeping departments. This role ensures the highest standards of luxury service, operational efficiency, and financial performance while fostering a supportive culture for the Rooms team. As a key member of the leadership team, you will bridge the gap between guest satisfaction and bottom-line profitability. Core Responsibilities: Leading the Rooms Operations Team: - Departmental Oversight: Provide direct leadership to the Front Office and Housekeeping teams to ensure seamless coordination between arrivals, departures, and room readiness. - Standards of Excellence: Implement and maintain luxury service standards across all touchpoints. - Strategic Planning: Conduct daily briefings and weekly department manager/supervisor meetings to align goals and address operational bottlenecks. - Quality Control: Perform regular inspections of guest rooms, public spaces, and "back of house" areas to ensure meticulous upkeep and brand consistency. Managing Profitability: - Revenue Optimization: Work closely with Revenue Management to maximize RevPAR through stra...