Customer Care Specialist

Job description

Overview This position features a blend of customer interaction, support,and data handling, and requires a strong verbal and written communication and interpersonal skills. The daily, functional responsibilitiesinclude regular communication via phone and email with customers dealing with specifying custom products, trackingorder fulfillment status, managing expectations, and coordinating a variety of interrelated functions to support and enhance theoverall customer experience. This position carries an opening hourly pay rate of $19.00/hour plus anannual performance-based bonus. Benefits include participation in the company’s health plan (medical, dental,vision) and 401K retirement plan. Responsibilities: While CSS provides the specialized training and managerial supportto succeed, the Customer Care Specialist will be responsible for executing exceptional performance within a team environmentand contributing to the overall quality, success, and growth of the Customer Care department and the company. Professionalism and clear communication Commitment to customer satisfaction Order entry and customer service, including query &complaint resolution & other service related matters Dev...