Call Center Manager

Job description

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity. If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. No Healthcare Experience? We’ve Got You. We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your people skills and drive — we’ll teach you the rest. The Role: Call Center Manager | Fort Worth, TX As Call Center Manager, you’ll lead Serenity’s patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data-driven decisions. What You’ll Be Doing: - Supervise and coach call center team to deliver top-tier patient service - Improve call center metrics while ensuring quality patient interactions - Monitor and analyze call center performance data to drive continuous improvement - Create and maintain standard operating procedures for patient communication - Lead training initiatives on healthcare regulations and company policies - Coll...