Technical Account Manager

Job description

What you'll be doing: The Technical Account Manager provides a point of ownership for technical aspects of the client's service, once engaged. You'll provide the technical knowledge and insight to resolve performance and capacity issues as well as working with the client to create a roadmap to ensure the client is gaining value from the solutions provided Additional responsibilities include: - Developing and owning customers technical roadmap and how it aligns to customer goals - Exploring opportunities for innovation and optimisation within existing customer contracts - Chairing technical platform reviews and own technical roadmaps - Identifying trends and prevent issues from occurring by being proactive. - Acting as a technical liaison between customers, service engineering teams and support. - Ensuring that all communication, interactions, assignments, details and actions are clear, effective, timely We want to hear from you if you: - Have strong expertise in public & private cloud platforms (Azure), VMware, and hybrid cloud solutions, Backups, and Disaster Recovery. - Have a solid understanding of networking/connectivity, virtualisation, Windows and storage solutions. - Have a...