Intermediate Architect, IT ServiceNow Platform

Job description

The Intermediate Architect, IT ServiceNow is responsible for designing, configuring, and evolving the ServiceNow platform to support Carnival Cruise Line’s IT service management and enterprise workflows. This role bridges business needs and technical execution, ensuring scalable, efficient, and user-friendly solutions that enhance service delivery and operational excellence. Working closely with senior architects, developers, process owners, and managed service partners (e.g., DXC), this role contributes to platform architecture, implements solutions, and drives continuous improvement across modules such as Incident, Request, Change, Problem, Knowledge, and integrations with enterprise systems. Essential Functions: Platform Architecture & Design Design and implement ServiceNow solutions aligned with enterprise architecture standards and ITIL practices Translate business requirements into scalable technical designs and workflows Contribute to the evolution of the ServiceNow architecture roadmap, ensuring long-term sustainability and performance Ensure platform configurations follow best practices, avoiding unnecessary customization Development & Configuration: Configure and develop...