Customer Success Manager
Artisan · US
About Artisan At Artisan, we’re building real AI employees - not copilots, not assistants, but autonomous teammates. Our first, Ava, is an AI BDR. She finds...
Job description
About Artisan At Artisan, we’re building real AI employees - not copilots, not assistants, but autonomous teammates. Our first, Ava, is an AI BDR. She finds and researches leads, writes emails in customers’ tone of voice, runs outbound sequences, self-optimizes, and manages email deliverability infrastructure. She learns, adapts, and improves over time - just like a human would. We went through Y Combinator (W24) and have raised $35M+ from top investors. We’re at $7M+ ARR, with hundreds of customers including CookUnity, Quora, and SumUp. We’re currently working on Ava 2.0, pushing the boundaries of what an AI employee can do. And we're hiring. Role overview: Own onboarding, implementation, and go-live for enterprise clients Lead strategic business reviews, executive-level check-ins, and ROI discussions with C-suite and senior stakeholders Monitor adoption, usage, health, and key success metrics (e.g., value delivered, ROI, retention, NPS) Proactively identify upsell, cross-sell, and expansion opportunities within your accounts Serve as the primary point of customer escalation alongside customer support, managing complex issues and coordinating resolution with internal teams Advocat...