Contact Center Agent

Job description

Pay Range: $18.50 - $22.58 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan accounts, as well as product or service information. Complete account, product maintenance as well as complete monetary customer transactions. Responsible for creating a positive customer experience and representing the NBT brand and core values. The Contact Center supports customer inquiries through phone, message center, social media, e-mail, and other channels. Focusing on a single customer support channel, the incumbent will satisfy customer inquiries directly and recognize non-standard transactions to escalate. Education and Experience: - High School Diploma or GED required - Associates Degree preferred - Customer service experience preferred Skills and Abilities: - Strong Communication skills, both written and verbal - Great active listening skills - A patient, empathic attitude - A passion to support Customers - Ability to work and learn in fast paced environment - Ability to work quickly and accurately - Ability to multitask - Computer Literacy - Basic Trouble shooting skills U...