Customer Service Representative

Job description

This position is responsible for providing superior customer service and order management support to external and internal customers and brands through a variety of communication mediums. Additional Information: The travel for this position is 5%. This role is not remote/hybrid. This role will report to Sherwin-Williams Global Headquarters located at 1 Sherwin Way, Cleveland, OH 44113. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships. Facilitate Order to Cash Process: - Ensure orders are correctly and accurately input via the order review process and confirm data with Customer via the acknowledgement process. - Review pricing for accuracy and ensure all applicable/requested promotions are correctly applied to invoices. Partner with Pricing Group and/or Sales to correct price discrepancies. - Track customer orders t...