Customer & Employee Journey Transformation Lead

Job description

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience. POSITION SUMMARY: At Provident Bank, we know that exceptional customer experiences start with empowered and engaged employees. As our Employee Experience Effectiveness Leader, you will act as the organization's Customer & Employee Journey Transformation Lead, responsible for mapping our employee journeys, removing bottlenecks, and creating operational efficiencies to help our team members deliver seamless and personalized customer experiences. Your role will directly impact customer satisfaction, employee engagement, and overall experience operations across the organization. KEY RESPONSIBILITIES: Employee Journey Mapping & Experience Design Removing Bottlenecks & Enhancing...