Support Engineer (Montreal) | Ingénieur(e) support (Montréal)

Job description

Overview Analysis Group is one of the largest international economics consulting firms, with more than 1,500 professionals across 15 offices in North America, Europe, and Asia. Since 1981, we have provided expertise in economics, finance, health care analytics, and strategy to top law firms, Fortune Global 500 companies, and government agencies worldwide. Our internal experts, together with our network of affiliated experts from academia, industry, and government, offer our clients exceptional breadth and depth of expertise. The Support Engineer will sit within the Information Technology Service and Support team which acts as the first point of contact for any technology need or issue. The Support Engineer will work within a fast-paced environment, where collaboration is expected to provide exceptional technical support and customer service for company supported devices, applications, and platforms. Essential Job Functions and Responsibilities: Qualifications: - Deliver excellent customer service, communication, and language skills in person, and via telephone or email interactions with customers. - Provide technical support and troubleshooting for laptops, case work, software appl...