CCC Call Specialist I - Part Time

Job description

We are recruiting candidates for our hybrid opportunity with our Customer Care Center team! Looking for candidates with availability to work shifts between 7:00am and 7:00pm Monday-Saturday Candidates must live within driving distance of one of these two locations: 51 North 3rd Street, Newark OH or 105 West Vine Street, Mount Vernon OH RESPONSIBILITIES LI#Hybrid: - Responsible for researching and resolving customer inquiries via telephone, Live Web Chat and/or email - Provide customer support for electronic banking products and services, including Online Banking, Bill Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries - Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a professional manner - Complete and maintain related account maintenance - Complete research and resolve documentation errors or discrepancies - Cross-sell Bank services and supports all functions within the Customer Care Center - Provides information to customers on Bank policies, procedures and programs - Adheres to the Customer Care Center pe...