Shift Manager (Bojangles)

Job description

A Bojangles Shift Lead is a key position that helps ensure smooth operations during a specific shift. The Shift Lead works alongside the team and under the supervision of the General Manager or Assistant General Manager to maintain high standards of food quality, customer service, and cleanliness. Below is a detailed job description for a Bojangles Shift Lead: Qualifications: Shift Supervision: - Oversee the team during your shift, ensuring that tasks are being performed efficiently and to Bojangles standards. - Assist in managing the flow of the kitchen and front-of-house to ensure smooth operations. - Monitor and adjust staffing levels and assignments to ensure the shift is adequately staffed. Team Leadership: - Provide guidance and direction to team members, setting an example in both work ethic and customer service. - Train new employees on company procedures and standards. - Support team members with questions, concerns, and challenges during the shift. Customer Service: - Ensure that all customers receive prompt, friendly, and accurate service. - Handle customer complaints or issues, resolving them in a professional and timely manner. - Ensure a clean and inviting environment...