CSR I

Job description

ESSENTIAL DUTIES & KEY RESPONSIBILITIES: · Manage customer purchase orders and releases accurately. · Ensure the proper part number revision on the customer order matches the system. · Keep track of open order report. Check with production and purchasing on status of open orders. · Back up customer service on order entry (for vacations). · Back up Receptionist with answering phones. · Be the liaison between production and customer service. · Enter ASN’s on customer websites and/or communicate shipment information with the customer. · Back up the quoting department with entry of RFQ’s and sending quotes to the customer. · Responsible for customers’ follow-up for quotations, samples, literature, new accounts, etc. · Provide coverage for receptionist positions when necessary. · Additional duties as required by Supervisor/Management SKILLS & COMPETENCIES: · Must have Excellent organizational skills. · Self-starter. · Attention to detail. · Competency in Microsoft Office Programs. · Excellent & Professional verbal and written communication skills. · Punctual and dependable. · Perform all duties & responsibilities in a professional manner. · Treat others with respect. · Ability to work i...