Customer Service Specialist

Job description

🚀 Join ARMA as a Customer Solution Specialist – No Experience Necessary! Melbourne CBD | Full-Time: Looking to launch your career in customer service? Join ARMA Group, an ASX-listed leader in credit management, helping some of Australia’s biggest brands resolve debt with empathy and innovation. 🌐 www.armagroup.com.au 👇 What You’ll Be Doing: Handling inbound & outbound calls with care and professionalism Supporting customers facing financial hardship: Negotiating fair, compliant payment solutions: Resolving account issues and overcoming objections Hitting KPIs while living ARMA’s Core Values 💡 What You’ll Need: Strong communication skills (verbal & written) Confident with Microsoft Office & quick to learn systems Empathy, resilience & emotional intelligence: Great time management and attention to detail Customer service experience is great, but not essential! 🎁 Why ARMA?: Full training and clear career pathways Incentives and bonus rewards: Wellness support via Employee Assistance Program A high-performing, supportive team culture: Be part of a fast-growing, ASX-listed national brand ❤️ ARMA Welcomes Diversity We’re proud to be an equal opportunity employer, embracing diversity acro...