Director, CRM Strategic Engagement

Job description

Are you ready to redefine how a global biopharmaceutical leader engages customers by turning real-world processes into intuitive CRM experiences? Do you want your work to speed life-changing medicines to patients by making our field and HQ teams smarter, faster, and more connected? Based in Gaithersburg, MD, you will shape how we engage customers by designing, optimizing, and implementing CRM experiences on Salesforce Agentforce Life Sciences that power strategy, productivity, and measurable impact. You will turn business needs into elegant workflows, elevate usability through continuous feedback, and build the global backbone for our CRM operations. You will partner closely with leadership across stakeholder and market-facing functions, IT platform owners, and customer-facing teams to pilot new capabilities in the US and scale standard processes worldwide. Your work will drive adoption, ensure compliance, and deliver progressive business and technology outcomes that unlock value for our users, customers, and brands. Accountabilities: Impactful Capability Roadmap: Partner with leadership across participant and market-facing functions to identify and prioritize CRM capabilities that...