MANAGER CATEGORY EXPERIENCE
The Home Depot · Atlanta, Georgia, US
With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Manager, Category Experience works closely w...
Job description
With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Manager, Category Experience works closely with Online and Store Merchants to understand their respective merchandising strategies and objectives. This position will analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve the customer research/shopping experience. Ultimately, these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising. Key Responsibilities: - 5% Examine category merchandising strategies of key competitors and best-in-class online retailers to understand emerging trends - 25% Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories. - 25% Optimize customer experience merchandising, ta...