Business Systems Manager - Fraud

Job description

Location: On site at location listed in job posting. Hours: Monday through Friday, 8am - 5pm At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Summary: The Business System Manager (BSM) has primary responsibility for managing the system(s) supporting Fraud Protection. Fraud Protection has responsibility for reducing fraud across all transaction rails for our clients. This includes transaction monitoring to proactively identify and prevent fraud as well as improvement of the client experience when recovering from a fraud event. The BSM manages the daily functions of the systems that support the fraud protection processes to include oversight of business requirements, defects, communications, system access, user-ac...