ICT Application Support Specialist

Job description

The Application Support Specialist’s primary function is to analyze, evaluate, modify, test and implement site-wide information systems as well as supports the Operating System. They will respond to user and systems problems and prepares application system specifications. In addition, identify, plan, implement and coordinate system upgrades, enhancements or maintenance. Reports directly to the Deputy or Functional Area Manager. ESSENTIAL RESPONSIBILITIES: - Provide first and second level end-user support on a wide range of systems, including business applications, internet/intranet and web-based applications. - Maintain and configure virtual servers and hardware, Cisco Callmanagers, VoIP phones and user accounts. Maintains accurate inventory of all IT equipment including networks configurations and drawings. - Resolve user hardware and software problems with printers, laptops and desktop PCs. - Sets up computers with software, security patches, email accounts, security and network connection settings. Provide technical support for Microsoft Windows 2012/Win7 and Linux operating systems. Correct system network problems and coordinate corrective action with third party vendors where...