Team Lead Customer Service (Part-Time)

Job description

Position Overview The Team Lead Customer Service works closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating policies and programs, as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in the absence of store manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure. Responsibilities: Follett Higher Education is a drug-free workplace environment. - Leads the work activities of department team members, PT, and Temporary including: - Ensures shelves and other displays are stocked, restocked, and maintained according to company standards. - Ensures markups or markdowns are taken according to company directives. - Greets and assists customers with inquiries and purchases, utilizing the cash register to process payments and refunds, and resolves escalated customer issues. - Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience. - Verifies cashier daily balancing of cash dra...