Customer Service Buyer Care Specialist I

Job description

The Buyer Care Specialist interacts directly with potential, new and existing Buyers. They work to provide a quality experience in every step of the Buyer’s journey, resulting in increased Buyer satisfaction and account retention for the company. The Buyer Care Specialist will serve Buyer inquiries, buyer registration, transaction processing, account access and updates, and resolution of Buyer issues/concerns in a contact center environment. This role will follow up on Buyer cases utilizing our Buyer relationship management system to ensure Buyer inquiries and requests are handled completely and in a timely manner. - Provide customer support for all customers, external and internal - Responsible for registering prospective buyers, verifying documents meet IAA requirements and applicable state laws - Responsible for online setup to allow buyers to participate in online bidding - Reviewing accounts set up at branches to ensure accuracy and compliance with IAA requirements and applicable state laws - Answer customer inquiries originated via phone call, online chat, or e-mail, and offer resolutions; with the objective being "one contact resolution" - Act as liaison between customers an...