Customer Complaint Investigator (part time)

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description: As the Customer Complaint Investigator, you will be responsible for supporting the day to day activities within the Customer Complaint Lab to ensure that the required Plant Investigation Turnaround Time is maintained and Customer Complaints are dealt with appropriately and in a timely manner. This position is offered on a part-time basis (17.5 hours per week) Your working schedule will be 3.5 hours per day Monday - Friday. Main responsibilities will include: - Investigate Customer Complaints in accordance with standardised practices and in a timely manner, in an effort to identify potential root causes of reported defects. - Testing of returned and/or retained products and review of manufacturing records (DHR) where possibl...