Reservations Team Leader

Job description

Job Description: Reservations Team Leader King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA Permanent (37.5hrs) On-Site: Up to £38,000pa + Fantastic Benefits How you’ll help us make health happen. As our Reservations Team Leader, you’ll play a pivotal role in shaping a seamless and compassionate patient journey. You’ll be the key link between consultants, wards, and our wider hospital teams—ensuring every booking, enquiry, and admission is handled with accuracy, professionalism, and empathy. By leading and inspiring the reservations team, you will help create a smooth, reassuring experience for every patient and support the hospital in delivering outstanding care every day. Key Responsibilities: Lead, motivate, and support the Reservations Team while maintaining hospital policies and high service standards. Hold regular team meetings, share best practice, and provide ongoing coaching and performance feedback. Act as the key contact for consultants, secretaries, and third parties, managing all inpatient enquiries and bookings. Coordinate closely with Ward Managers, nurses, and Pre-Admission teams to support bed management, pre-assessments, and admission sc...