Manager, Customer Success SMB

Job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We are seeking a highly motivated and skilled individual to join our Customer Success team as Manager, SMB Customer Success. In this leadership role, you will oversee a team responsible for driving adoption and supporting the retention of our SMB providers. You will lead your team in ensuring customer success, strengthening relationships, and identifying opportunities to enhance the overall customer experience with HHAeXchange. As the Manager, you will be responsible for monitoring key metrics to evaluate the health of customer relationships, helping troubleshoot and escalate issues as needed. You will leverage your expertise in relationship management, consultative support, and strategic thinking to a...