Shift Customer Service Network Analyst

Job description

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview: This role will work within the UK Managed Services (UKMS) Operations Centre, specifically within the Network Operations Centre (NOC). The NOC is responsible for providing exceptional customer service through the early identification and rectification of customer and network incidents across the UKMS products and services we support, which includes, but not limited to the Airwave network, Guardian Public Safety Solution, Pronto mobile application, body worn video and in car video. These products are mission critical solutions delivered to blue light and public safety organisations. It is therefore critical that any loss of service is rectified quickly to ensure the...