Application Support & QA Specialist

Job description

Job Title: Application Support & QA Specialist The Pay Range for this role is $28.85 to $38.88 per hour Job Summary: The Application Support & QA Specialist is responsible for providing end-user support for ERP systems and other business applications across multiple manufacturing facilities. The role also supports the testing and deployment of reports, applications, and scripts, while collaborating with the ERP & Development team and system architects. Responsibility: - Provide end-user support for ERP systems and other business applications - Log, track, and manage all support requests within the ticketing system - Train end users on current and newly implemented systems and processes - Maintain and update documentation for common support issues and resolutions - Test and deploy reports, applications, and scripts as required - Participate in business project meetings related to implementing new systems or modules - Collaborate with system architects and IT team members to review and provide feedback on design documentation from a support perspective - Assist in ensuring smooth system functionality across multiple manufacturing facilities - Support continuous improvement initiative...