Major Incident Manager (with French)

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role: SPOC 24/7 for technical teams and business Manager of client’s infrastructure: Your tasks: - Issue communication about P1 and P2 incidents to inform all parties about the status of the ongoing incident. - Lead and coordinate management of incidents by quickly mobilizing the teams and third parties necessary for resolution. - Report to top management on the status of critical incident resolution. - Participate in CABs to identify major changes that can generate a significant business impact by anticipating possible prevention areas Your profile: What You'll love about working here - Experience in Service Management. - Being familiar with IT infrastructure and ITIL methodology. - Readiness to work on 12-hours shift in 24/7 mode. - Fluent English. - Fluent French will be a plu...