PT Travel Assist - Mesa, AZ

Job description

Job DetailsJob Location: PHX Office - Mesa, AZ 85210SUMMARY Traveler’s Assistance Agents will be responsible for providing first level support or instruction for our customers traveling in one of our rental vehicles. By identifying concerns and problems, this position acts as a resolution resource while answering questions, providing guidance, troubleshooting, and following up with customers in the coordination between service providers to facilitate problem resolution. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:  Answer incoming call and assign based on priority.  Work assigned calls by priority in a timely manner.  Troubleshoot issues remotely.  Maintain Rental Agreement files.  Maintain vehicle knowledge and understanding of how the vehicles and their systems function.  Communicate professionally with vendors and locate appropriate services.  Document all calls and authorizations with accuracy.  Work with team members to make sure all calls and duties are completed.  Maintain a neat and organized work area with sufficient supplies.  Clean, straighten and organize work area when required. COMPETENCIES:  Analytical - Synthesizes complex or diverse infor...