Customer Experience Specialist

Job description

Job Title: Customer Experience Specialist Company: American Commercial Barge Line Location: Jeffersonville, IN (Onsite) Job Type: Full Time; Salary American Commercial Barge Line is seeking a Customer Experience Specialist to serve as the primary point of contact for executing daily sales contracts. This role involves negotiating ancillary services and resolving invoice disputes directly with customers. The specialist will assist in barge capacity planning processes and provide support for internal stakeholder presentations and reports. Strong communication and problem-solving skills are essential for maintaining positive customer relationships and ensuring smooth operations. When you join ACBL…: American Commercial Barge Line (ACBL) is one of the largest and most diversified marine transportation companies in the U.S. Our legacy of providing the nation with the most economical, safest, and greenest mode of transportation dates all the way back to 1915, when we began moving coal on the Kentucky River. We offer a wide range of career paths in both operations and support services. Whether you are interested in working on the river or in an office, we are always searching for the best...