Senior Product Manager – Agentic AI Systems

Job description

Location: US (Remote / Bay Area preferred) Experience: 4 years of Product Management experience Reports to: Head of Product About Level AI :Level AI is an AI-native customer experience intelligence platform helping enterprises deploy agentic AI systems that reason, act, and improve across high-volume customer interactions. Our products power real-world contact center workflows and deliver measurable business outcomes at scale. Role Overview : We’re looking for a Senior Product Manager to help build and scale agentic AI systems at Level AI. In this role, you will work closely with Engineering, Applied AI/ML, Design, and customer-facing teams to ship production-ready agentic capabilities and make them successful in real customer environments.This role emphasizes execution, customer impact, and production rigor , with opportunities to grow into broader platform ownership over time. What You’ll Do: Define and execute product initiatives for agentic AI systems , with a focus on measurable customer and business outcomesOwn significant parts of the agentic system lifecycle , including orchestration, decisioning, evaluation, and iterationContribute to building a repeatable framework for la...