Patient Registrar I - Floater - Weds., Thurs., Fri., Sat., - 7a-5:30p

Job description

Job Details Patient Registrar I - Floater - Weds., Thurs., Fri., & Sat. - 7a-5:30p PRIMARY FUNCTION: To perform patient registration and scheduling in a busy imaging department and/or outpatient office, including obtaining financial and clinical information, insurance data and authorizations. PRINCIPAL DUTIES AND RESPONSIBILITIES: First point of contact interacting with patients Register patients for labs and check in patients efficiently and accurately. Obtains identity, insurance and/or workers compensation information or motor vehicle accident information Answer and route calls into the Outpatient department Responds to questions and concerns and directs them to appropriate location or department. Requests scripts faxed from physician offices to assist patients Documents communication of critical results when necessary Operates computer systems and office equipment in a safe manner. Interacts for solution of “routine problems” as they occur to achieve customer satisfaction. Superior performance in customer service and phone skills with ability to manage difficult patient satisfaction issues and provide service recovery. Interacts with patients, family members, physicians, and st...