Customer Service Representative

Job description

Job Title: Customer Service Representative Reports To: Services Manager: Compensation: $21.63/hour: Monday- Friday: In office position: 8:00am-5:00pm Job Summary: The Customer Service Representative is responsible for efficiently processing customer orders, addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role requires strong attention to detail, excellent communication skills, and the ability to handle multiple tasks in a fast-paced environment. Qualifications: - Order Management: Receive and process customer orders, either directly from customers or through sales representatives. - Material Purchasing: Ensure timely placement of orders for materials and supplies needed for production. - Billing and Documentation: Process billing and maintain accurate customer records. - Customer Support: Handle customer complaints and inquiries, coordinating with internal teams as necessary for resolutions. - Data Management: Maintain customer files and update records as required. Process new products and purchase orders, and ensure accurate record-keeping of customer order changes. - Sales Support: Assist the sales team in managing customer relations...