Coordinator, Customer Relations

Job description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! Position Overview The Customer Relations Coordinator I provides coverage for the general inquiry and customer service lines for the CarMax Home Office. They answer incoming calls for the corporate headquarters, respond to general inquiries, and transfer calls appropriately. Calls may originate from customers, vendors, CarMax associates, and the general public. The Coordinator I role may organize, distribute, and respond to work assignments within the department, such as letters, emails, and online reviews. They may support Customer Relations onboarding by assisting new-hires and executing Day One activities. They identify opportunities to improve processes and quality to benefit the customer, stores, and partners, and work with their manager to implement approved changes. Why CarMax? At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and it’s our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportu...