Customer Service Supervisor

Job description

In this position, the Supervisor of the Customer Service Team, you will be responsible for working collaboratively across the organization to develop and deliver a customer experience that differentiates Plymouth Rock as a premier service organization. The supervisor will create a culture that embodies our brand as a resource, partner and advocate for agencies and the customers they service. They will leverage local presence to develop deep relationships to drive service, underwriting and sales execution and utilizes its full complement of IA resources to drive an efficient organization. This role will also have Marketing Representative and agency relationship responsibility in support of Massachusetts and New York Business. The core accountability of this role is to mentor associates, be accessible, responsive and find solutions for our customers. This is a working Supervisor position. The Supervisor needs to be able to both manage a team, the change management process and create and implement meaningful process improvements. The Supervisor will be involved in primarily the auto and motorcycle lines of businesses and in many cases may represent the Director or Vice President of th...