Crisis Call Center Counselor - Full Time

Job description

Description Title: Crisis Call Center Counselor- Full-Time Reports to: Crisis Call Center Supervisor/CCC Program Manager Job Objectives: Under the direction of the Crisis Call Center Supervisor, Crisis Call Center Counselor will answer all crisis center calls and texts during their assigned shifts. This is an ideal position for individuals who are interested in helping others and making a contribution to their community. A Counselor provides crisis intervention, practical assistance, suicide prevention, information and referral, brief supportive counseling, and follow up services to individuals who contact the Orange County Crisis Call Center. Counselor will interact with callers by telephone and text messaging. The position provides an opportunity to gain a wide range of clinical skills, and knowledge of the expanding field of behavioral health. Perform duties while actively promoting an environment consistent with MHA’s Cultural Equity Policy and WELCOME Orange. Responsibilities: · Answer crisis calls while maintaining clinical service levels. · Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to c...