Patient Services Support Coordinator

Job description

Overview Scope of Responsibilities: Works under direct supervision and follow standard procedures to accomplish assigned tasks. Job Summary: Perform various clerical and administrative support duties throughout Specialty Pharmacy . Responsibilities: - Perform general secretarial and office duties including typing, filing, faxing, photocopying, and mailing - Responsible for facilitating the cashing out of prescriptions from the Pharmacy POS system and ERX Mail Order module. - Responsible for organizing and mailing letters to patients. - Responsible for assisting the prior authorization process for Patient Benefits Specialists by physically handling, faxing, organizing, or otherwise distributing paperwork - Responsible for providing support to Call Center Representatives who are not working physically in the facility - Assist call center operations with miscellaneous reporting tasks - Assist with the role of Patient Care Advocate including inbound calls, prescription, and delivery setup as necessary based on call volume. - Role requires 100% attendance in the physical facility. - Perform other duties as assigned Qualifications: Experience: - Minimum: High School Diploma or GED - Pref...