Sales Support Specialist

Job description

The Sales Support Specialist provides administrative and operational support to the sales team. This role is responsible for maintaining sales-related trackers, assisting with sales holds, preparing documentation, and responding to internal and external inquiries. The position is primarily task-based, with occasional small projects assigned as needed. #PJFITZ2025 Requirements: Essential duties include, but are not limited to: · Maintain and update Excel trackers related to capacity, golden ticket eligibility, and no-show appointments · Monitor sales holds and communicate new or updated hold information to HICs and managers · Prepare customer documentation and scorecards upon request · Research job information and provide clear, concise summaries of findings · Assist with general document preparation and organization · Update job notes and status changes in the CRM system · Compile reports and export documentation for management review · Support follow-up actions and documentation resulting from sales hold meetings Key Performance Indicators (KPIs): · Meet Service Level Agreements (SLAs)- tasks completed on time and complete · Maintain 95% or higher accuracy in data processing and u...