IT Operations Support Level 2

Job description

Overview The Senior IT Operations Support Specialist (Level 2) provides advanced operational support across Cavender’s infrastructure, store systems, and enterprise applications. This role serves as a key escalation point for Level 1 support and is responsible for structured troubleshooting and incident resolution impacting retail stores, distribution centers, and corporate users. Level 2 performs advanced troubleshooting across multiple systems and collaborates with infrastructure, application, and security teams to restore service and maintain operational stability. The role contributes to operational improvement by identifying recurring issues, performing incident trend analysis, and supporting operational documentation and system maintenance activities. Duties and Responsibilities: - Support the “Cavender’s Culture” and drive the Mission, Vision and Values - Serve as the primary escalation point for Level 1 incidents impacting store technology, enterprise applications, and infrastructure - Review and approve escalations from Level 1 support teams - Perform advanced troubleshooting across endpoints, identity services, networking, and enterprise applications - Investigate and res...