Coordinator Customer Service

Job description

At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As the Coordinator of Customer Service, you will facilitate the movement of cargo and keep customers satisfied with any and all details of shipments. Provide immediate response to customer inquiries, provide timely information to Customs and the terminals, and provide paperwork and electronic data to various locations. RESPONSIBILITIES •: - Provide full customer service on all inbound questions including arrival information, charges due, delivery location of cargo and information on Bill of Lading and Manifest to consignee. - Adhere to PREX, Process Excellence, as available in HIP. - Prepare Customs Manifests and Freight Manifests where applicable. - Collaborate with GSC Global Service Centers on import document preparation and release as required. - Capture any import disputes communicated directly by customer or GSC. - Review and attend to any queries presented by GSC Global Service Center regarding import cargo issues. - Communicate with internal and external customers via e-mail and phone when additional information is...