Front Desk Supervisor - AC Hotel Boston Downtown

Job description

AC Hotel Boston Downtown, is seeking an engaging, friendly, and detail-oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the Front Desk and Night Audit teams with a focus on guest and associate satisfaction. Successful candidates will have previous Front Desk Experience, strong customer service focus, and the ability to train and grow our associates. Requirements: We’ve got you covered: Benefits & Perks Compensation: Wage Range: $26.00 - $27.00 Colwen Hotels is an equal opportunity employer. EEO M/F/D/V - Assist in the management of the day-to-day operations of the Front Office to ensure that associates adhere to Colwen Hotels and brand standards and consistently meet and exceed business and guests expectations. - Assist in the interviewing and performance supervision of Front Office Associates. - Process check-in and check-out, verify billing, create reservations, and process special requests - Demonstrate knowledge of hotel property and local attractions to assist guests as needed. - Establish and maintain open collaborative relationships with direct reports and management throughout the hotel. - Ensure that all complaints regarding...