Service Designer - Dutch speaking

Job description

In a nutshell As a Service Designer at Picnic, you’ll shape how millions of families experience grocery shopping, from planning their groceries and weekly meals to cooking and enjoying healthy, delicious food together. You’ll work hand in hand with Product Owners, Designers, UX Researchers, Data Analysts, Engineers, and Business stakeholders to design every step of the customer journey. You’ll spend half your time running service design and research activities such as customer interviews, journey mapping, and usability testing. The other half you’ll focus on turning those insights into solutions that drive real customer impact. By bringing everyone at Picnic closer to our customers, you’ll help create innovations that make everyday life simpler, healthier, and more sustainable. Tricks of the trade: - Service design: Own the end-to-end customer experience and build deep customer understanding\ - Testing & exploring: Develop, test, and refine new concepts that drive product and service initiatives - Collaboration: Work closely with designers and other teams to prototype and evaluate solutions every week - Share insights: Document research, present actionable insights to guide decisio...